Megan Moser, M.P.A., has been named as the new Chief Experience Officer for Chester County Government, following ratification at the latest Commissioners’ public meeting.
In a move signaling a shift toward a more innovative and responsive style of leadership, the Chester County Commissioners last year rebranded the role of County Administrator as Chief Executive Officer (CEO) – a title more common in the private sector. This change reflected the Commissioners’ intent to bring a fresh, entrepreneurial energy to the highest executive role.
Expanding on the Commissioners’ vision, Chester County CEO David Byerman renamed the Deputy Administrator role to Chief Experience Officer (CXO) – a title rarely seen in government. The shift underscores a renewed focus on constituent engagement and public service excellence. Under this new structure, the County’s executive team, beyond the CEO, consists of the Chief Operating Officer (COO), responsible for internal service delivery and departmental support, and the Chief Experience Officer (CXO), tasked with enhancing external engagement and community-facing services.
“In appointing a Chief Experience Officer – possibly the first in the nation at the county level – we are sending a clear message that constituent experience is central to our mission,” Byerman stated. “Our residents deserve outstanding service, and we are so fortunate to have someone with Megan’s talents to help us raise the bar for how we serve Chester County.”
In this new role, Moser will focus on how Chester County Government engages with constituents and other external audiences, and will oversee those county departments that have that focus. Moser’s department portfolio will include Health, Human Services, Libraries, Open Space Preservation, Voter Services, Water Resources, Workforce Development, and Pocopson Home, the County’s long-term healthcare facility.
Moser brings to Chester County a wealth of qualifications and skills in customer experience and engagement as well as strategic design acquired at the federal and municipal government levels, and in the higher education sector. She joins the County having served as a Director of Customer Experience for the federal government’s General Services Administration’s Technology Transformation Services Centers of Excellence. In that role, she partnered with federal agencies to address complex challenges impacting the experiences of their customers and to improve service delivery. Recent agency partners include the U.S. Department of State and the Office of Management and Budget.
Prior to her work with the General Services Administration, Moser served in customer- and constituent- focused roles with both the City of Philadelphia and the Wharton School of Business.
Moser is a graduate of the Fels Institute at the University of Pennsylvania, where she received her Master of Public Administration degree. She also completed Post-Baccalaureate Studies at Penn’s School of Arts and Sciences and holds a Bachelor of Arts in Human Services from Chestnut Hill College.
Moser begins as Chester County’s new Chief Experience Officer on August 11, 2025.
Learn more here.